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“Spoofing” software leads to huge amounts of fraud

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Let’s imagine that someone called Nigel receives a telephone call on his mobile. Nigel checks the number displayed on the screen and he recognises it. It’s the number of his bank. So he answers the call, and the caller identifies himself as phoning from the bank and begins discussing Nigel’s bank account. He will say that there appears to be a bit of a problem on the account, and he needs to help sort this out. Therefore, if Nigel could just answer a few questions to establish that the account in question is his, and that he is indeed the correct Nigel, then the caller will be able to help sort out what has gone wrong.

There is a huge irony in this, because unbeknown to Nigel, the caller is not calling from his bank at all. And neither is he the bank employee that he has claimed to be. Furthermore, at this moment in time Nigel is in danger of being defrauded by the caller who just needs a few little details of Nigel’s bank accounts to carry out his plan.

How can this kind of thing happen?

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